OMNI AI Privacy and Data Protection Policy and Notice

Updated Date: Jan 04, 2024

1. INFORMATION ABOUT US

OMNI AI CORP. (hereinafter referred to as "OMNI AI", "we", "us", or "our") operates the website www.withomni.ai. For the purposes of the European Union’s (“EU”) General Data Protection Regulation 2016/679 (“GDPR”) and other applicable privacy laws, OMNI AI is a data controller (“Controller”) in relation to the personal data of our former and current employees, directors, officers, management, representatives, clients, service providers, website visitors, and whistleblowers.

Likewise, OMNI AI is a Business (as defined under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, “CCPA”)), and other US state privacy laws, subject to their applicability to OMNI AI.

For the purposes of the GDPR and other applicable privacy laws, OMNI AI is a data processor (“Processor”) in relation to personal data processed in connection with our provision of the Services. Therefore, when processing such personal data, we are doing so on behalf of our clients, who are Controllers of such personal data. Such processing is governed by the applicable Data Processing Agreement (“DPA”) with the relevant client.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect various categories of personal data (“Personal Data”) in order to meet our contractual obligations, legal requirements, and legitimate interests.

• Engagements with Clients and Service Providers: We collect business names, representative names, business email addresses, and job titles. This is required to process inquiries and provide our Services.

• Provision of Services: We process names, email addresses, and audio recordings of support service calls (excluding identification and credit card numbers) on behalf of our clients.

• Website Visitors: We collect IP addresses, URL paths, browser types, and interaction data to optimize website performance.

• Employees and Candidates: We collect identifiers, professional history, and contact information for employment and evaluation purposes.

• Whistleblowing: We collect names and contact details (unless submitted anonymously) to respond to internal reports in compliance with legal standards.

3. SHARING DATA WITH THIRD PARTIES

OMNI AI neither sells nor shares Personal Data to third parties for marketing purposes. We disclose Personal Data only under the following circumstances:

• Mergers and Acquisitions: If OMNI AI is involved in a merger, acquisition, or asset sale.

• Legal Obligations: To comply with legal duties, audits, or regulatory investigations.

• Service Providers: To reputable third-party cloud and infrastructure providers who process data on our behalf under strict confidentiality agreements.

4. WHERE WE STORE AND TRANSFER YOUR DATA

We store Personal Data across multiple jurisdictions globally, including the USA, the EU, and the UK, using reputable cloud service providers. International transfers are conducted with appropriate safeguards in place:

• EEA/UK to USA: Conducted via Standard Contractual Clauses (SCCs) or the EU-US Data Protection Framework.

• Adequacy Decisions: Transfers to jurisdictions recognized by the European Commission or UK authorities as providing adequate protection.

5. DATA RETENTION

OMNI AI retains Personal Data only for as long as required to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Data that is no longer required is anonymized or securely deleted.

6. COOKIES AND TRACKING

Our website uses essential (functionality) cookies to ensure the site operates correctly and securely. We do not use non-essential cookies for marketing or third-party advertising tracking without your explicit consent. You may manage cookie settings through your browser, though blocking essential cookies may hinder site functionality.

7. SECURITY MEASURES

We implement industry-standard security measures, technologies, and policies to prevent unauthorized access, loss, or modification of Personal Data. While we strive for absolute security, no method of transmission or storage is 100% secure. In the event of a data breach, we will notify relevant authorities and affected individuals as required by law.

8. YOUR DATA SUBJECT RIGHTS

Depending on your jurisdiction (e.g., GDPR or CCPA), you may have the following rights:

• Access, Rectification, and Erasure: The right to view, correct, or delete your data.

• Restriction and Objection: The right to limit or object to our processing.

• Portability: The right to receive your data in a structured, machine-readable format.

• Withdrawal of Consent: The right to revoke consent at any time.

To exercise these rights, please contact us at omni@withomni.ai.

9. US STATE PRIVACY RIGHTS (CCPA and others)

To the extent applicable, OMNI AI complies with US state privacy laws. We do not sell personal information or share it for cross-contextual advertising. California and other US residents may request a summary of collected data or its deletion by contacting our privacy team.

10. DO NOT TRACK SIGNALS

We honor "Do Not Track" (DNT) signals set in web browsers.

11. CHANGES TO THIS POLICY

OMNI AI may update this Privacy Policy from time to time. Changes are effective as of the "Updated Date" stated at the top of this page. Your continued use of our Services constitutes acceptance of the revised terms.

12. CONTACT US

For any questions, suggestions, or complaints regarding this Privacy Policy or our data practices, please contact us at:

OMNI AI Corp. Email: omni@withomni.ai Website: www.withomni.ai